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Frontier Utilities
Frontier Utilities
Provider Snapshot
- Founded: 2008
- Headquarters: Houston, TX
- Service Areas: NJ, OH, PA, TX
- Provider Score™: 4.05 / 5
Table of Contents
About Frontier Utilities
Headquartered in Houston, Texas, Frontier Utilities has been providing affordable energy plans to its customers for over a decade. Frontier’s mission is to create superior value and service for its customers, employees, communities, and investors through the sale and supply of energy and related services.
Frontier Utilities takes pride in its active community participation through community service and charitable donations, including participating in Habitat for Humanity home-builds and subsidizing energy costs for new homeowners.
Current Frontier Electricity Rates
Frontier Utilities Reviews and Ratings
Overall Provider Score: 4.05/5
Frontier Utilities earns a solid 4.05 out of 5 in our provider ratings. With competitive plans, responsive customer service, and green energy options, Frontier offers a balanced value for residential customers in deregulated markets.
Product Offering & Innovation: 3.83/5
Frontier Utilities delivers a straightforward range of plans, including basic fixed-rate options with usage credits and incentives like the Frontier Cool Rewards program. While the $295 early termination fee may be steep for some, they stand out with their Fantastic Green plan—a 100% renewable energy option.
Customer Support: 4.67/5
Frontier stands apart from others due to their exceptional customer support rating. They provide reliable phone and email assistance with extended hours. Their call center is known for good availability and efficient resolution times. The Fronteir Mobile app also makes it easy for you to manage and pay your electricity bill each month.
Business History & Outreach: 4.33/5
Founded in 2008, Frontier Utilities has over 17 years of industry experience. While their BBB accreditation was removed in October 2022, they remain active in their communities. They regularly partner with local charities and outreach programs like Habitat for Humanity and the Houston Dynamos to make a difference.
Customer Ratings: 3.59/5
With an impressive 4.7/5 average from over 14,900 online reviews, Frontier earns high marks for customer satisfaction. However, their lower complaint resolution score (2/5) and negative Net Promoter Score (-12.9) suggest there’s still room for improvement in customer loyalty and long-term satisfaction.
Energy Options
Frontier Utilities offers a variety of rates to fit their customer’s needs. Here is an overview of some of the rates offered.
Frontier Max: Best for high usage homes that use over 2,000 kWh of electricity per month
- Straight Power: For medium-sized homes that average between 1000-2000 kWh of electricity per month
- Freedom MTM (Month to Month): Enjoy the freedom of a no-contract month-to-month electricity plan
- Fantastic Green: Sign up for a 100% renewable energy plan
- NHF (No Hidden Fees): No monthly fees or charges if you don’t reach a minimum usage level
Frontier Utilities Green Energy
Frontier Utilities offers 100% renewable options for customers who want to offset their energy use with green power. When you sign up for a 100% renewable energy plan with Frontier Utilities, your electricity still comes from the same place.
However, now you’re supporting the growth of renewable energy entering the grid by way of Renewable Energy Credits (REC’s) purchased on your behalf.
Why Choose Frontier Utilities?
With over 7,000 online reviews from its customers, Frontier prides itself on providing excellent customer service and a variety of energy options. They are also born and bred in Texas, so they intimately understand Texas electricity rates enabling them to bring you the best deals.
Choosing Frontier Utilities as your energy supplier offers you:
- No bill shock when you sign up for a fixed-rate electricity plan
- A wide variety of fixed, adjustable-rate and custom plans
- Educational and money-saving resources
- CoolSaverSM A/C maintenance service options
What’s the Frontier Utilities CoolSaverSMÂ Program
Frontier’s CoolSaverSM A/C Tune-up program gives customers in Texas in the CenterPoint Energy and Texas New-Mexico Power (TNMP) service areas the ability to receive an HVAC inspection. This service helps qualifying customers prepare for summer months and avoid sudden, costly repair bills.
Frontier Utilities Home Products
Rooftop Solar Panels
Harness the Texas sun and join the millions of Texas benefiting from rooftop solar panels through Frontier Utilities.
Service Areas
Frontier Utilities serves the following states and utilities with the power to choose in Texas.
Frontier Utilities Contact Information
- Official Website
- Log in and manage your Frontier Utilities account here
