About Direct Energy
Serving over 4 million residential customers, Direct Energy is one of the largest electricity, natural gas and home services providers in North America. They are also one of the largest commercial and industrial electricity with over 240,000 business electricity customers.
Direct Energy supports organizations focused on improving the lives of children and donate to charities including Children Miracle Network Hospitals and Texas Children's Hospital. In 2015, employees volunteered more than 9,500 hours.
Current Direct Energy Rates
| Plan | Rate Per kWh |
|---|---|
| Direct Energy Live Brighter 36 36 Months | 13.89¢ Select |
| Direct Energy Live Brighter™ 18 18 Months | 14.69¢ Select |
| Direct Energy Live Brighter™ 12 12 Months | 15.49¢ Select |
Energy Offerings
Direct Energy offers the following types of electricity plans for customers with Energy Choice. They also offer discounts for signing up for paperless billing and auto-pay. Rate availability is subject to your area and local utility provider.
- Fixed-Rate Plans up to 36 Months
- Free Nights and Weekends
- 100% Renewable Energy
Direct Energy Reviews & Ratings
Direct Energy Provider Score: 4.39/5
As one of the largest electricity providers in North America, Direct Energy earned a Provider Score of 4.39/5. It also won the category for the Best Customer Reviews on our list of the Best Electricity Providers.
Product Offering & Innovation: 4/5
Direct Energy has a solid array of electricity plans to choose from. This includes renewable energy plans and plans with free nights and weekends.
Customer Support: 5/5
With multiple support options including phone and online chat, customers can get the help they need the way they want it. For Texas customers, Direct Energy makes paying bills quick and easy with their online bill pay.
Business History & Outreach: 4.67/5
With two decades of experience, Direct Energy has grown to be one of the largest electricity companies in North America.
Customer Ratings: 4.17/5
Direct Energy has thousands of stellar customer reviews, averaging 4.1 stars on Google and 4.5 stars on Consumer Affairs. On top of this, Direct Energy’s PUCT score is 5/5, indicating one of the lowest complaint rates among Texas electricity providers.
How to Compare Direct Energy Electricity Rates
Comparing electricity rates is simple with ElectricityRates.com's Rate Comparison Tool. All you have to do is follow a simple three-step process.
- Enter your ZIP Code Enter your ZIP Code at the top of the page to see rates in your area.
- Compare providers Compare rates to find the right plan for you.
- Switch and save After finding the right plan, select it, fill out the necessary information, and switch.
Why Choose Direct Energy?
Selecting an energy provider can seem overwhelming, but Direct Energy offers pricing designed to fit your budget so you can spend your energy on other things. When you choose Direct Energy as your energy provider, you’ll also get:
- Access to a personalized suite of energy usage insights and tools
- Convenient Bill Payment Options
- A Learning Center filled with easy-to-understand information to help you manage your energy costs
Service Areas
Direct Energy serves customers with Energy Choice in the following states. They also offer home protection plans to all 50 states and parts of Canada.
- Connecticut
- Delaware
- Illinois
- Maryland
- Massachusetts
- New Hampshire
- New Jersey
- New York
- Ohio
- Pennsylvania
- Rhode Island
- Texas
- Washington D.C.
Direct Energy Contact Information
- Official Website
- Phone Number: 844-249-7816
- Pay your Direct Energy Bill Here
If you’re experiencing an electricity outage, please contact the local utility that delivers your electricity or natural gas.