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Direct Energy

Updated: 05/10/2022

Direct Energy Logo

Provider Snapshot

  • Founded: 1986
  • Headquarters: Houston, TX
  • Customers: 4 Million Customers
  • Service Areas: CT, IL, MA, MD, NH, NJ, NY, OH, PA, TX, DC
  • Provider Score™: 4.39/5 

Energy Options

  • Electricity Plans
  • Natural Gas Plans
  • 100% Renewable Plans
  • Business Electricity

About Direct Energy

Serving over 4 million residential customers, Direct Energy is one of the largest electricity, natural gas and home services providers in North America. They are also one of the largest commercial and industrial electricity with over 240,000 business electricity customers.

Direct Energy supports organizations focused on improving the lives of children and donate to charities including Children Miracle Network Hospitals and Texas Children's Hospital. In 2015, employees volunteered more than 9,500 hours.

Current Direct Energy Rates

Best Electricity Rates
ProviderPlan NameLengthRate Per kWhSign Up
Direct Energy
Live Brighter 36
36 Mo.13.89¢Select
Direct Energy
Live Brighter™ 18
18 Mo.14.69¢Select
Direct Energy
Live Brighter™ 12
12 Mo.15.49¢Select
PlanRate Per kWh
Direct Energy
Live Brighter 36

36 Months
Direct Energy
Live Brighter™ 18

18 Months
Direct Energy
Live Brighter™ 12

12 Months
    See All Plans

    Energy Offerings

    Direct Energy offers the following types of electricity plans for customers with Energy Choice. They also offer discounts for signing up for paperless billing and auto-pay. Rate availability is subject to your area and local utility provider.

    • Fixed-Rate Plans up to 36 Months
    • Free Nights and Weekends
    • 100% Renewable Energy

    Direct Energy Reviews & Ratings

    Direct Energy Provider Score: 4.39/5

    Best reviews for an electricity provider badge

    As one of the largest electricity providers in North America, Direct Energy earned a Provider Score of 4.39/5. It also won the category for the Best Customer Reviews on our list of the Best Electricity Providers.

    Product Offering & Innovation: 4/5

    Direct Energy has a solid array of electricity plans to choose from. This includes renewable energy plans and plans with free nights and weekends.

    Customer Support: 5/5

    With multiple support options including phone and online chat, customers can get the help they need the way they want it. For Texas customers, Direct Energy makes paying bills quick and easy with their online bill pay.

    Business History & Outreach: 4.67/5

    With two decades of experience, Direct Energy has grown to be one of the largest electricity companies in North America.

    Customer Ratings: 4.17/5

    Direct Energy has thousands of stellar customer reviews, averaging 4.1 stars on Google and 4.5 stars on Consumer Affairs. On top of this, Direct Energy’s PUCT score is 5/5, indicating one of the lowest complaint rates among Texas electricity providers.

    How to Compare Direct Energy Electricity Rates

    Comparing electricity rates is simple with's Rate Comparison Tool. All you have to do is follow a simple three-step process.

    Compare Direct Energy Electricity Rates
    1. Enter your ZIP Code Enter your ZIP Code at the top of the page to see rates in your area.
    2. Compare providers Compare rates to find the right plan for you.
    3. Switch and save After finding the right plan, select it, fill out the necessary information, and switch.

    Why Choose Direct Energy?

    Selecting an energy provider can seem overwhelming, but Direct Energy offers pricing designed to fit your budget so you can spend your energy on other things. When you choose Direct Energy as your energy provider, you’ll also get:

    • Access to a personalized suite of energy usage insights and tools
    • Convenient Bill Payment Options
    • A Learning Center filled with easy-to-understand information to help you manage your energy costs

    Service Areas

    Direct Energy serves customers with Energy Choice in the following states. They also offer home protection plans to all 50 states and parts of Canada.

    Direct Energy Contact Information

    If you’re experiencing an electricity outage, please contact the local utility that delivers your electricity or natural gas.

    Compare rates in your area TODAY!