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    Advertiser Disclosure: At, our number one goal is to help you make better energy decisions. We adhere to strict editorial guidelines, however this post may include references to products offered from our partners.

    For the fourth straight year, PPL Electric has ranked #1 in regional customer service by J.D Power and Associates. Out of 17 large eastern electrical companies, PPL ranked 1st with a score of 693 out of 1,000. Online surveys of residential customers is what gave PPL such a high ranking for the fourth straight year. This survey questions customers about reliability, quality, billing, payment, price and rates, customer service, corporate citizenship and communications.