For the fourth straight year, PPL Electric has ranked #1 in regional customer service by J.D Power and Associates. Out of 17 large eastern electrical companies, PPL ranked 1st with a score of 693 out of 1,000. Online surveys of residential customers is what gave PPL such a high ranking for the fourth straight year. This survey questions customers about reliability, quality, billing, payment, price and rates, customer service, corporate citizenship and communications.

Author: Alex Gilmore

Alex Gilmore

Alex Gilmore has been a senior writer for ElectricityRates.com for four years. He has a passion for everything energy, especially improvements in the renewable energy industry and how to make energy more affordable for everyone.