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PPL Electric Receives #1 Ranking in Regional Customer Service

For the fourth straight year, PPL Electric has ranked #1 in regional customer service  by J.D Power and Associates. Out of 17 large eastern electrical companies, PPL ranked 1st with a score of 693 out of 1,000. Online surveys of residential customers is what gave PPL such a high ranking for the fourth straight year. This survey questions customers about reliability, quality, billing, payment, price and rates, customer service, corporate citizenship and communications.

2015 Most and Least Electricity Expensive States

The list of the most and least energy-expensive states was recently published by WalletHub and there are some very interesting findings in terms of electricity cost: Hawaii, New York and Alaska topped all states with the highest electricity prices for 2015 Connecticut didn’t fall to far behind the top 3 for most expensive, ranking 48th for the 2015 highest electricity price. Connecticut also ranked 43rd for most expensive electricity cost per month at an average of $142 per month Pennsylvania and Maryland ranked towards the middle of the pack in terms of total energy expense but came in at 34th… Read more.

Baltimore Gas & Electric wins Industry Excellence Award

July 6, 2015-BGE (Baltimore Gas & Electric) was awarded with an industry excellence award today by the Southeastern Electric Exchange. The award was for BGE’s “Business intelligence and Data Analytics” initiative which has led to the successful integration of data from eight systems, totaling in 35 billion records. From a customer standpoint this will allow for improvements within customer service for BGE, including helping customers understand and gain more information on their energy use. This is not the first award BGE has won from the Southeastern Electric Exchange. In 2014 BGE was awarded the industry excellence award for “Saftey, Distribution,… Read more.

Constellation Takes the Lead for Solar in Maryland

Constellation, a subsidiary of Exelon Corporation and a leading competitive retail energy supplier, and the Community College of Baltimore County (CCBC) announced the start of construction of a 5.1-megawatt (DC) solar generation project in Baltimore County. The solar power system, spread among the college’s three main campuses in Dundalk, Essex and Catonsville, is expected to generate enough electricity to meet approximately 27 percent of the college’s electricity needs. Constellation will also install 10 duplex electric vehicle charging stations as part of the project. “This solar power system supports our mission of promoting sustainable initiatives on campus and educating and engaging… Read more.

Utility Ameren Ready to Hike Electric Rates

Ameren customers, prepare yourselves for yet another increase in your electric bill. The utility will be able to charge an additional $121.5 million to its customers starting May 12 of 2015. The Public Service Commission released an updated estimate of the amount Ameren can charge customers following a rate increase. Commission staff say the average residential customer will see an increase of $5.45 a month on their electric bill. The $121.5 million increase is less than half the $264 million Ameren initially requested in July of 2014. But it’s higher than the $108 million estimate provided by staff Wednesday when… Read more.

Duquesne Light Negates Responsibility of Transformer Explosion

As reported by Channel 11 News, utility Duquesne Light has left half a dozen homes in shambles a month after a transformer explosion in Pittsburgh. Homeowners say that their costs are mounting, and the power company is denying any responsibility in the damages. “It literally shook the whole house and took me off balance,” said Janet Solli of the transformer explosion that rocked her home on Ridgeway Street. At least six other homeowners said a day after a powerful storm moved through last month, a pole-mounted distributor burst into flames, sending a power surge from home to home and frying… Read more.

PPL Electric Utilities Aims to Increase Rates by 22 Percent

PPL Electric Utilities wants to increase distribution rates and the flat customer charge while petitioning regulators to allow it to grow its guaranteed profits from operations. The increase could cost electricity users as much as $10 per month, according to the utility, which was requested to the Public Utility Commission. However, a close look at the rates show sizable percentage increases in components of the bills. If approved, the increases will be paid by all PPL customers, even those who purchase power from another supplier, because the rate covers the cost and profits for PPL to deliver the power over… Read more.

Utility Penelec Seeks Rate Increase

It’s not set in stone yet, but Penelec customers should expect an increase in their monthly electric bills. The Office of the Administrative Law Judge for the state Public Utility Commission has filed a recommended decision that would resolve Penelec’s first successful rate hike request in 29 years. That recommendation calls for increasing the monthly residential customer charge by $2.01 to $9.99. The proposed settlement would also raise other distribution charges based on the amount of electricity a customer uses. The bill for a typical customer, one who uses 1,000 kWh per month, would increase by 13.1 percent, boosting his… Read more.

Central Hudson Seeks to Increase Electric and Gas Rates

Two public hearings will be held by the state Public Service Commission on proposed increases to Central Hudson electric and natural gas rates. The utility is looking for $67.2 million in revenue over three years for improvements to electric and natural gas infrastructure, with $36 million furnished by rate-payers and the remainder offset by bill credits provided by Fortis as part the deal it made when it acquired Central Hudson in 2013 and other balances. According to a bill comparison provided by Central Hudson, an average customer can expect to see their monthly electric bill increase by around 10 percent… Read more.

Flat Rate Electricity for Ameren Illinois Customers

An alliance between consumer advocates and environmentalists says it’s time to give consumers a break on their power bills with a “time-of-use” pricing plan. Many Ameren Illinois users pay a flat rate for their power that doesn’t vary. But time-of-use would give consumers the option of cheaper rates at certain times, such as late night. Families with the flexibility to shuffle power use, washing clothes at midnight, for example, could save big. The Citizens Utility Board consumer watchdog group and the Environmental Defense Fund have joined together to ask the state’s power system regulators, the Illinois Commerce Commission, to look… Read more.